How can we help?

Email is the fastest way to reach us. We usually reply within two business days.

Ask a question

How something works, or feedback on the app.

Report a problem

Something isn't working. The email includes a few questions that help us fix it.

Report a review

In the app, tap ⋯ beside a comment or restaurant and choose Report. Or email us about anything abusive, false or off-topic.

Report content

Privacy or data request

A copy of your data, a correction, or a question about the privacy policy.

Send a request

Common questions

How do I log a receipt?

Open the Log receipt tab, the button in the middle of the bar at the bottom.
Tap Take photo to scan a printed receipt, or Type it in.
Check the restaurant, subtotal, tax, tip and total, and change anything that's wrong.
Tap Save receipt. It appears in Receipts and counts toward this month's budget.

The first time, TipSense asks for permission to save receipts to your account.

How is the tip percentage worked out?

TipSense divides the tip by the subtotal before tax, which is how tips are usually figured in the US. Under 15% is a light tip, 15 to 20% is standard, 20 to 25% is generous, and over 25% is marked over-tipped. If you recorded the tip as a percentage after tax, the receipt shows that too.

A scanned receipt has the wrong amounts.

Scanning reads the printed text and can miss faded or crumpled receipts. You can correct every field before saving. To fix a receipt you've already saved, open it in Receipts and tap Edit receipt.

Why isn't a receipt counted in this month's budget?

The budget counts receipts saved this month and your monthly subscriptions. Receipts saved in earlier months, and older receipts without a date, still appear in Receipts but aren't counted.

How do I change my monthly budget or subscriptions?

On the Budget tab, tap Edit budget. Use Add next to Monthly subscriptions to add one, or the × beside a subscription to remove it.

How do I change what TipSense shares?

On the Budget tab, tap the person icon to open Account. Under Privacy choices you can turn saving receipts, the AI tip check and posting reviews on or off.

Why isn't my comment or restaurant showing yet?

Comments and new restaurants are checked automatically before they appear, usually within a minute. If something isn't posted, the app tells you why the next time you open your review. Stars and the fair-tip vote count straight away.

How do I delete my account?

Open Account (the person icon on the Budget tab), tap Delete account, and confirm with your password. This permanently deletes your account, receipts, budget, subscriptions, privacy choices, reviews and comments. Restaurants you added stay listed for others. If you can't sign in, email us from the address on your account and we'll delete it for you.

I forgot my password.

Email us from the address you signed up with and we'll help you get back in.